FAQ's

Q. Where is babyplanet located?

We are currently dealing online and do not maintain an outlet. Our office however, is located at 9th floor of Arfa Karim Technology Park.

Q. Is there a minimum order value?

There is no minimum order limit. But free delivery is provided for orders exceeding Rs.1,500/-

Q. What forms of payment are accepted?

For your convenience and avoid fraudulent, babyplanet supports cash on delivery as well as payment via debit/credit cards and online bank transfers. 

Q. How do I check my order status?

You will receive a tracking number through an email once your oder has been verified.The status of your delivery can then be checked through that tracking number by visiting TCS website.

Q. How can I stay updated about the products at babyplanet?

You can subscribe to our newsletter and get updated with all the latest promotions and offers by babyplanet.pk

Q. How do I unsubscribe from updates?

If you wish to opt out of receiving email updates, write to us and we could end your newsletter subscription.

Q. When will I receive my order?

The delivery usually takes 24-48 working hours to metropolitan cities and 3-5 working days to rest of the cities.

Q. What are your refund policies?

Babyplanet values its customer, we believe in providing 100% satisfaction. If the customer is not 100% satisfied, they may return or exchange the product. The return Policy*subject to change 

- Product must be returned within 30 days period
- Product must not be used or unpacked (needs to be in the same condition as received)

Q. Are there any additional hidden charges?

The prices mentioned on the website are inclusive of all taxes. There are no hidden costs or delivery charges *minimum order limit applies