FAQ's

  • Q. Where is babyplanet located?

    We are currently dealing online and do not maintain an outlet. Our office however, is located at 108-E Johar Town, Maulana Shaukat Ali Road, Lahore.

  • Q. Is there a minimum order value?

    There is no minimum order limit. But free delivery is provided for orders exceeding Rs.1,500/-

  • Q. What forms of payment are accepted?

    For your convenience and avoid fraudulent, babyplanet supports cash on delivery as well as payment via debit/credit cards and online bank transfers.

  • Q. How do I check my order status?

    You will receive a tracking number through an email once your oder has been verified.The status of your delivery can then be checked through that tracking number by visiting TCS website.

  • Q. How can I stay updated about the products at babyplanet?

    You can subscribe to our newsletter and get updated with all the latest promotions and offers by babyplanet.pk

  • Q. How do I unsubscribe from updates?

    If you wish to opt out of receiving email updates, write to us and we could end your newsletter subscription.

  • Q. When will I receive my order?

    The delivery usually takes 24-48 working hours to metropolitan cities and 3-5 working days to rest of the cities.

  • Q. What are your refund policies?

    Babyplanet values its customer, we believe in providing 100% satisfaction. If the customer is not 100% satisfied, they may return or exchange the product. The return Policy*subject to change

    - Product must be returned within 30 days period

    - Product must not be used or unpacked (needs to be in the same condition as received)

  • Q. Are there any additional hidden charges?

    The prices mentioned on the website are inclusive of all taxes. There are no hidden costs or delivery charges *minimum order limit applies